Customer Service, Claims and Emergency Assistance Teams

For general enquiries, please contact our Inside Sales Team at partners@nib.com.au.

General Enquiries

Phone:
1300 410 272 (within Australia)
+61 2 9234 3193 (outside Australia)

Email:
travel@nib.com.au

Temporary Office Hours:
Mon to Fri 9am to 6pm (AEST)

Claims

Phone:
1300 353 176 (within Australia)
+61 2 7202 0508 (outside Australia)

Email:
travelclaims@nib.com.au

Learn more about submitting claims

Emergency Assistance

Phone:
1300 555 019 (within Australia)
+61 3 8523 2815 (outside Australia)

Email:
travelassist@nib.com.au

Visit the Emergency Assistance page

Partnership Managers

For travel agents

Tim Hannah

(QLD) 

0483 347 676 

tim.hannah@nibtravel.com

Alison Tickle

(NSW/ACT) 

0408 120 222 

a.tickle@nibtravel.com

Jonny Walters

(NSW/ACT/Home-based) 

0429 360420 

jonathan.walters@nibtravel.com

Deb Evans

(WA/SA/NT) 

0488 500 370 

deb.evans@nibtravel.com

Julie Pratt

(VIC/TAS) 

0428 784 969 

julie.pratt@nibtravel.com

For all other partners

Nicholas Taylor

0459 953 551 

nicholas.taylor@nibtravel.com