We understand your customers’ need for cover and the increased interest in our new product, so we’ve created some approved content for you to use on your website, in newsletters or other marketing materials.
Partners publishing any of the below content must display the "Travel Alert" prominently in a call out box.
Please note that any copy on your website that differs to the below and relates to the sale of nib travel insurance products requires our written approval before being published.
What do I do if I get Coronavirus (COVID-19) before my trip?
- Isolate! And seek appropriate medical attention.
- Don’t delay the cancellation of your plans. If you know you need to cancel, contact your providers as soon as possible to maximise the opportunity of refunds from your providers.
- Depending on the plan you have chosen, you may be able to make a claim for non-refundable travel costs under the Coronavirus Travel Costs section of the plan up to the benefit limit.
What do I do if I get Coronavirus (COVID-19) on my trip?
- Contact nib’s Emergency Assistance team. Utilising a global network of medical providers, the team will connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed.
- Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities.
- Follow travel and health advice – different countries have different rules. What’s ok in Australia may not be ok in the countries you visit.
- Our International plans include emergency overseas medical cover if you contract coronavirus while travelling.
If I need medical treatment overseas, will you only pay up to $2,500?
Rest assured that if you incur medical expenses overseas for an event covered under the policy, including if you contract Coronavirus (COVID-19) and it’s not related to an ‘existing medical condition’ (as defined in the PDS), then coverage is offered up to the Medical benefit limit. Just make sure you contact nib’s Emergency Assistance team so they can help.
The Coronavirus Travel Costs benefit (for other non-medical coronavirus related events, where included on the pkan you have selected) has a limit of $2,500 limit for a single policy (and $5,000 for a family policy); this is separate to the benefit limit available for medical expenses Incurred Overseas.
Need to make a claim?
Sorry to hear your trip didn’t go as planned. At least making a claim is a simple process. Get started here.