nib Travel Insurance

nib Partner Brand Toolkit - Product update

Here you'll find approved content and marketing materials relating to our new product which offers some cover for Coronavirus related events.

This Brand Toolkit is issued on 12 January 2021 and comes into effect from 20 January 2021.

Content (for Distributors, Authorised Representatives, Licensees)

Approved copy to explain and promote the new product on your website.
Banners and tiles to promote the new product across social channels and websites.
Further resources
Our central location for all nib brand assets, including logos and disclaimers


We understand your customers’ need for cover and the increased interest in our new product, so we’ve created some approved content for you to use on your website, in newsletters or other marketing materials.

Partners publishing any of the below content must display the "Travel Alert" prominently in a call out box.

Please note that any copy on your website that differs to the below and relates to the sale of nib travel insurance products requires our written approval before being published.

Travel Alert
Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel advice and check for restrictions at your destination(s) as these may impact cover, or your ability to travel. See our travel insurance alerts for more information.
Coronavirus has changed travel for everyone and even though you might be ready to hit the road (or sky), when it comes to travel insurance, it’s more important than ever to know exactly what you are and aren’t covered for before you go.
Is any coronavirus cover available on travel insurance plans and what are the benefits?
Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary.

As much as we’d love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents, or Policy Document for New Zealand residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.

Overseas Medical Benefit: If you contract coronavirus while on your trip, all of nib’s International travel insurance plans can offer cover for overseas medical expenses.

Medical evacuation and repatriation: All nib travel insurance plans include cover for medical evacuation and repatriation if we decide it’s medically necessary, up to the relevant benefit limit.

Coronavirus Travel Costs: nib’s Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel plan and Annual Multi Trip Plan and can provide cover for several coronavirus related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus.
Frequently Asked Questions

What do I do if I get Coronavirus (COVID-19) before my trip?

  • Isolate! And seek appropriate medical attention.
  • Don’t delay the cancellation of your plans. If you know you need to cancel, contact your providers as soon as possible to maximise the opportunity of refunds from your providers.
  • Depending on the plan you have chosen, you may be able to make a claim for non-refundable travel costs under the Coronavirus Travel Costs section of the plan up to the benefit limit.

What do I do if I get Coronavirus (COVID-19) on my trip?

  • Contact nib’s Emergency Assistance team. Utilising a global network of medical providers, the team will connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed.
  • Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities.
  • Follow travel and health advice – different countries have different rules. What’s ok in Australia may not be ok in the countries you visit.
  • Our International plans include emergency overseas medical cover if you contract coronavirus while travelling.

If I need medical treatment overseas, will you only pay up to $2,500?

Rest assured that if you incur medical expenses overseas for an event covered under the policy, including if you contract Coronavirus (COVID-19) and it’s not related to an ‘existing medical condition’ (as defined in the PDS), then coverage is offered up to the Medical benefit limit. Just make sure you contact nib’s Emergency Assistance team so they can help.

The Coronavirus Travel Costs benefit (for other non-medical coronavirus related events, where included on the pkan you have selected) has a limit of $2,500 limit for a single policy (and $5,000 for a family policy); this is separate to the benefit limit available for medical expenses Incurred Overseas.

Need to make a claim?

Sorry to hear your trip didn’t go as planned. At least making a claim is a simple process. Get started here.


Toolkit banner prview

Digital Banners

Strategically placed banners on your website, or in email newsletters, are great for grabbing attention. We’ve created the below ads in a couple of standard sizes (MREC and Leaderboard) for you to use.


Toolkit social asset preview

Social Media Assets

We’ve made it easier for you to communicate with your customers across your social platforms by creating several Facebook tiles and animation assets you can utilise.

Download social assets


Can be viewed and embedded from although this link should not be shared externally with customers.

Approvals (for all partners)

It's important that we keep our branding consistent to maintain our strong and trustworthy reputation with your customers. To ensure quality control we ask that you please adhere to these guidelines provided and submit any materials referencing nib for approval.

Please contact your Industry Account Manager to request approval.


Contact Us

For approvals and support please feel free to get in touch with us at [email protected]

Industry Account Managers

For travel agents needing support or approvals please get in touch with the Industry Account Manager in your area.

Allison Tickle
Industry Account Manager, (QLD, NSW, ACT, TAS)
0408 120 222
[email protected]

Deb Evans
Industry Account Manager, (WA, SA, NT, VIC)
0488 500 370
[email protected]

Partnerships Team

For all other partners requiring support please contact our Partnerships Team.

Lillian Dwyer
Partnerships Account Manager
0448 101 044
[email protected]

Sebastian Bull
Assistant Account Manager
0427 305 059
[email protected]